Resolved
Takahiro Y

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Resolved: My car was stolen.

Updated by user Jan 28, 2024

Yes. They are still not responding.

I will wait one more day.

I will call them if not tomorrow. But always have to wait queue with phone.

Original review Jan 25, 2024
Dear operator. My car (VN18SKO) was stolen and damaged and the police were investigating. This morning I received the following email from Copart Claim Agent. Can you please reply directly to the Coprat Claim Team with the required information in this email? Finance documents are currently not in my possession as they are in the stolen vehicle. I do not know the Agreement number or Registration key, so I am sending this e-mail to you. I would appreciate it if you could reply to me. mobile 0759024**** takkaman28@***.com(I prefer contact by email. I can't answer the phone most of the time during the day.) Kind regard Takahiro Yamamoto Claim Number: 100-069-**** VRN: VN18SKO Policy Holder: Takahiro Yamamoto Copart Claims Agent 9:28 (6 時間前) To 自分 Good Morning, We have been advised by your insurance that in order for them to process your claim they require you to send an image with the front page of your V5c displaying your name, address and VRN. Could you please get this sent into us by replying to this email with the image attached. As soon as one of our qualified engineers has completed the report, we will be in touch with you to discuss the settlement of the claim. I can see the vehicle has finance outstanding. In order to proceed with the claim we would need the following information: - Finance early settlement figure - Finance house BACS details (account name, account number and sort code) This Information needs to be provided in a headed document from your finance company The finance house will often not talk to us directly for DPA reasons. Once confirmed, please can you reply to this email. If you have any further queries, please do not hesitate to ask. Kind Regards, Claims Settlement Team Copart Inc.
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Preferred solution: I got following email from Copart Claims Agent. They asked me to send them following document. - Finance early settlement figure - Finance house BACS details (account name, account number and sort code)

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Paul R Jxj

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 Verified Reviewer | map-marker Croydon, Croydon
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#5553536 
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No one will answer the phone.

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1.0
Updated by user Jan 25, 2024

Terrible terrible never use this company again.

Original review Jan 22, 2024
I would like to know how much is owing on the vehicle I have finance on with your company. Vehicle registration is EW05NEL Ford kuga mk1 diesel in black. I can't log in on line because I don't have a key numbers I have never had one because I don't get any letters from you. I keep trying and trying but to no avail. Very poor service regarding this problem.
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User's recommendation: Don't use this company.

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Anonymous
map-marker Reading, England
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#5543730 
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Horrendous Customer Service

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1.0
I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call. If you can get finance with another company, please do. You'll save yourself time, stress and hassle. Horrendous customer service
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User's recommendation: AVOID LIKE THE PLAGUE

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Terrible customer service thanks for the head up

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Petru ionut B

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 Verified Reviewer | map-marker Sousse, Sousse
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#4820899 
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Claim

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1.0
I have 2 weeks I cal everyday No one is answer the phone I do the claim 6 mount ago end nothing now I have the van to the deler to fixit end I dont have more news I pay every month the finance for wath please I need someone to tell me Wath I need to do
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Loss:
$3000

Preferred solution: To get a good van I pay end I don’t have van I came go to work

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Anonymous
map-marker Leicester, England
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#1746597 
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Avoid them like the plague

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1.0
Bad customer service. Somehow my bank is still investigating how my direct debit was cancelled and I didn't know they were not getting my payments a woman (rude) turned up at my home uninvited telling I was in arrears I had no idea I was in arrears at that time I was off work as getting sick pay when I rang them to try to sort it out they decided to increase my payments by an extra £50 a month on sick pay it was not possible after the first two months as my sick pay amount went down meaning it was not possible to pay the amount I rang them straight away and told them I would be a level to pay the full amount once my compensation for a work injury came through and left the conversation thinking they were in agreement. Only to find later that they were threatening me with court, I also received an invoice for £75 for two home visits that were supposed to have happened before the woman turned up when contacting them about it, I was told the dates these supposed visits took paces they told me that on one date !y car was not there the rest visits were in June and my car has not left my drive since April due to !e being unable to drive and the dates and times I was at home as I couldn't get around well I made an official complaint and was basically told I was lying a d that the visits did take place, but they would not provide with any proof of the supposed visits, after all this I had to voluntary surrender the car which I did on the 8th November 52 days later I'm still waiting for them to collect it. When contacting them about this I was told they were u able to contact me which is odd as both house and mobile phones have a voice mail facility and no messages had been left once again they blame me for their inadequacies. My complaints have been brushed aside and I'm told that it is all my fault they don't seem to take responsibility for anything
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Cons:
  • Terrible customer service
  • Are the cons
Reason of review:
Poor customer service
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Arran-Lee H
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#1322333 
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Paying for a faulty car.

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2.0
Bought a car on finance and just over a year later the engine completely failed. Took it to a garage where I am told it needs a completely new engine. Car is 4 years old with 50k miles. Servicing has been kept up my end in accordance with the finance contract. Finance company have basically said tough luck. Cars go wrong and you need to fix it yourself (£5000-£6000 repairs). The finance company still want their money though. My complaint has been on going for 3 months now and I’m not getting anywhere, they keep saying it isn’t their problem. I need help seriously because I’m now I’m financial difficulty and can’t afford my living costs!
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Reason of review:
Bad quality
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